http://www.ajhelpdesk.com AJ Helpdesk SAAS FAQ en-us Copyright 2013, AJSQUARE INCinfo@ajhelpdesk.comwebmaster@ajsquare.comhttp://blogs.law.harvard.edu/tech/rss The following features are available in AJ Help desk, which could be categorised into three sections.They are : Admin-oriented features : tutorial management, PDF management, troubleshooter management, news management, FAQ management, event management, article management. Staff features : category management, ticket support. Apart from these the admi9n may entrust some admin features to the staff. User-oriented features : feedback, community are the features involving active role of the user. http://www.ajhelpdesk.com/faq/faq.html Yes, but if staff feel that it would not be appropriate to direct the ticket to the department chosen by the user, they may redirect it. http://www.ajhelpdesk.com/faq/faq.html Departments are various sections operating in an organization and when a user post a ticket, he could see a drop-down box labelled as 'ticket department'. The ticket will be directed to the department the user chooses. For setting a new department the admin may follow this path. Tickets tab --> Department --> 'New' Icon. http://www.ajhelpdesk.com/faq/faq.html Event is a posting which acquaints the end user with all product launches, press conferences taking place and creating promotional events, thereby helping to communicate with clients and prospective clients. Admin has control over event management. http://www.ajhelpdesk.com/faq/faq.html Elite Support Services is designed to meet the demands of the most urgent applications and complex business requirements. This Elite support acts proactively to an extent higher than normal support. It is provided for those who seek the next level of global support by opting Elite Support Services. http://www.ajhelpdesk.com/faq/faq.html