http://www.ajhelpdesk.com AJ Helpdesk SAAS News - Events en-us Copyright 2013, AJSQUARE INCinfo@ajhelpdesk.comwebmaster@ajsquare.comhttp://blogs.law.harvard.edu/tech/rss On 21st of Feb 2011 AJ Help Desk Software web-based help desk and customer support solutions now available as download version with life time license. Choose between our reliable and secure cloud platform (AJ Helpdesk on Hosted version), or install AJ Helpdesk on Your own server - it's entirely up to you. Since the application is designed as a fully browser-based, everything you and your visitors need to use a standard web-browser. http://www.ajhelpdesk.com/latestnewsevents/latestnewsevents.html Saas Service Helpdesk service can be availed through 'SAAS' concept. http://www.ajhelpdesk.com/latestnewsevents/latestnewsevents.html AJ Help Desk: Released on July 8 2009 AJ Help Desk (Beta) released: Simple, yet effective web-based customer support software AJ Square Inc. proudly announces the launch of AJ Help Desk, the latest web-based customer support/help desk management software, featuring powerful and enterprise-grade functionalities. AJ Help Desk is very simple help desk software what provides two major functions that every customer service system must support: service ticket tracking and operator assignment. It is intended for those, who prefer corresponding with customers with completely web based help desk. With a core built entirely on a web platform, the AJ Help desk software application enables you to administer, assign and enter issues, as well as search and report, with a simple web browser. Customers (End users) can enter issues themselves, or they can be completed by help desk support staff. Technicians can be assigned issues by other technicians, or by supervisors. Major features of AJ Help Desk: Web-based flexibilities: No need for multiple installations, easy communication with remote offices, quickly deployable with less training Issue Ticket-tracking. The help desk software ensures that every customer inquiry is assigned unique tracking number, what may be referred to in follow-up correspondence. Knowledge base management: This functionality is built into the AJ Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests, frequently asked questions, and their solutions; available for self-service by clients and linked to support requests by technicians and administrators. Featured live support: Lets you to interact with desk persons to get all the constructive details, providing an effective live chat mean. Completely Customizable: Completely customizable interface and user level options http://www.ajhelpdesk.com/latestnewsevents/latestnewsevents.html