Simple, Yet effective web-based customer support Software
Fast & Efficient Work
The software equips support personnel fix lots of problems in short time efficiently by tracing to its root level.
Statistics & Reports
Offers statistics on holistic basis covering all parameters relating to query resolution.
Automatic reposting after expiry, listing of conversations involving personal mail id's.
We assure that the confidentiality and integrity of your business data shall never be accessed by third party.
Some customers may feel embarrassed or may find their private mail accounts to be more convenient for carrying over the mail conversations.
Searching article base while posting tickets
While the user is in the process of typing the message for his ticket, an automated search is carried out in parallel for picking out any similar topics in knowledge base and listing them to the user.
The right to indicate the priority to the posted ticket is vested with the user himself.
Advanced Video tutorials
Help Desk software presents useful information in visual format, which is available for downloading by the user.
Each and every section of the staff panel has help tips to escort the staff who have newly assumed office.
In case of users stumbling upon any problem, they will be in a hurry to find a solution and will not have the patience to search for the solution among other useful material.
Knowledge Base Management - Article Scheduling
The staff can pick two dates for the fields 'from' and 'to'. The article posted will be online only for the time period specified, after which it will move by itself to expired state.
Each staff can see the chat conversations involving him alone. It is also possible to view the chat conversations taking place between a specified time period
The user panel is well equipped with all materials related to the service which he / she is availing. There are advanced video tutorials which explain clearly the effective manner of usage of the site. It is enough to use a single print command to print all the tickets posted by user. In the self help section. details such as plan migration date, name of new plan etc will be displayed. News section serves useful in making the customers knowing the latest offers.
While the user is typing the matter for his ticket, an automated search will be carried out in the background in parallel, to search for any matching phrases with the contents of the knowledge base. Thereby, staffs time will be saved, if the user gets an apt answer for his query. As the customer indicates the priority with his ticket, the order of priority to be given for various tickets can be known by staff.
Admin is provided with a host of valuable features. The article rollback facility, Auto save option is provided for each and every article created which aids in times of UPS failure, accidental deletion of important information etc. Statistical search option is provided with a list of categories, which narrows down the search to the maximum possible extent.
|AJ HELPDESK Licensed Version|
|AJ Helpdesk is a web based IT Help Desk software that offers an integrated solution for trouble ticket tracking, asset management, SLA management and knowledge base management -- all in a easy to use package, to help you have a full fledged IT help desk and a productive IT Staff.|
|2011-02-21||On 21st of Feb 2011 AJ Help Desk Software web-based help desk and customer support solutions now ava ..|
|2010-03-27||AJ Help Desk: Released on July 8 2009 AJ Help Desk (Beta) released: Simple, yet effective web-based ..|
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